Thursday, June 19, 2014

Noise in the silent study zone

From the feedback box

Silent zones in the library need to be monitored. In my 3 years at JCU I have not once seen it monitored and almost every time I goto the library there's someone talking in the silent zone. It's a joke. Other universities have a text system you text the library and someone comes up and silences the noise makers. That's a university which caters for the learning needs of it's students. JCU IS A JOKE when it comes to this there are no silent zones as far as I'm concerned. Pick up your game JCU.

Library response

I am sorry to hear that you are being interrupted by conversations in the silent study zone on the top floor of the Library building. If this occurs again please alert Library staff located on the ground floor and we will remind the students in question that it is a silent study zone.  Please be aware that Library staff do regularly monitor the top floor of the building, and report to me that the area is quiet in their experience.
The suggestion of a text messaging system to communicate with Library staff is interesting and certainly worth investigating as an option for the JCU Library.  Currently we do have a chat service available as an option for contacting Library staff, just follow the link on the Library and Computing Services home page. 

kind regards
Kate Elder Manager Campus Client Services: Library and Information Services : Library James Cook University, Cairns, QLD 4870 

Tuesday, June 3, 2014

Access to iLearning room

From the feedback box

Today (Jun 2, 2014) I was studying in iLearning 3 - the silent zone - with 20 other students when we were asked to leave as a result of an inservice - "Exploring assumptions about first year at university and how it can differ from reality by Anne Luzeckyi". While I understand the need for staff inservice, I feel that it shouldn't be at the expense of student study time during the study break/vacation. The disruption caused to study, in needing to pack up, and then find another space in which to study is considerable. Among the students who were asked to move, where 10 medical students, 2 Physiotherapy, 4 Nursing Student, 2 Biomedical, and 2 Marine sciences students. Id like to suggest the following: - that the policy for booking rooms such as iLearning be reviewed with respect to study vacation, - that each room - if they are booked - display at timetable reflecting availability, - the provision of other total silence study spaces which are sound-proofed (i.e. the top floor of the library reflects sounds, and its actually noisy)

Library Response

The iLearning rooms are actually teaching spaces and are not part of ‘official’ library space. We have been fortunate enough that we have been able to utilise these spaces for student use when they are not in use for teaching. The spaces are however bookable for teaching purposes all year round.The event you mentioned in your email is part of the Universities critical ‘Learning and Teaching’ week program.

However, as you have mentioned there I one action that we can put in place to minimise any disruption for students who are utilising the iLearning room as study spaces.

The key one is to display a timetable reflecting availability especially during study week.

I thank you for taking the time to provide feedback and suggestions.

Kind regards


Kim Lewin Associate Director Information and Research Services : Library and Information Services : Eddie Koiki Mabo Library James Cook University, Townsville, QLD 4811