Friday, January 25, 2013

Fine Payments

From the Suggestion Box:

I have always received relevant and courteous attention from the library staff. You are very friendly and down to earth. Thank you. My suggestion is to have the ability to pay fines, etc. on-line by Visa, MasterCard, American Express and the like. In this day and age, I myself do not carry cash. Plus, the use of some ATMs cost you up to $2.50 in fees if the one you use isn't representative of your bank. Something that I am sure would be used by a lot of students.

 Library Response: 

Thank you for the positive feedback about the Cairns Library staff. It is always great to receive positive comments, I will pass your feedback on to the staff concerned. It is true that we do not currently have the facility for online payment of Library fines. I will pass your suggestion on the relevant library staff member for consideration. In the meantime please be aware that you can pay library fines in person at our service desk by eftpos and credit card. You can also pay your library fine over the phone using a credit card if this is more convenient.