Wednesday, December 22, 2010

New email system and library notices

From the Suggestion Box:

As an offsite adjunct staff member, I am no longer able to have emails forwarded to another email account, nor to be read into a mail browser. This is a difficulty that pertains to the library in regard to email updates and reminders (but is probably an over-arching issue that you may like to forward to the IT folks). The SMS facility is a fantastic idea - however, it is currently non-operational (I have notified IT). This leaves remote-staff with a significant issue - and this is a backward step from the previous system. Two possible solutions: allow the library to send email reminders to non-JCU accounts for (adjunct) staff; allow forwarding or POP access to emails.

Library response:

Unfortunately POP is not supported in the new system, see:

A full list of FAQs in regards to the new mail system are available here:

Unfortunately you cannot forward your mail however you can access your JCU email via the staff web access portal from any computer from this link.

The reason for this is that one of the major benefits VCAC saw in adopting this system was for the University to move towards complying with the Federal and State laws regarding record keeping. This will be achieved under the new system’s ability to archive all incoming and outgoing staff email but it will be undermined if staff use other accounts - such as Gmail, Hotmail or Live@EDU - for their staff-related communications.

Unfortunately records in the library management system are updated from the human resources database, therefore it is not possible for us to send reminders to email addresses other than your JCU email address. I have spoken to the Lending Services Supervisor and she has advised that if you supply her with your mobile number she will test SMS notices with you to ensure you receive any reminders etc via SMS in the future.

Wednesday, December 15, 2010

Tourism Recreation Research Journal

From the suggestion box:

Can we have a hard copy of tourism recreation research journal in the Cairns library too or can we have electronic access to this journal please?

Library Response:

Are you referring to Tourism Recreation Research? If so, as you noticed we have this in print in Townsville from 1977 - 2010. I have passed this query onto the Faculty Librarian for Law, Business and Creative Arts (Bronwyn Mathiesen) who will investigate online options and get back to you.

Thursday, October 7, 2010

Opening Hours

From the Library Suggestion Box:

It would be helpful if you were open to 9.00pm every night of the week while there are problems for Student who live interstate and who are having problems logging into various JCU sites such as JCU ONLINE !


The library should have longer opening hours during the block mode period for students who are studying intensives

Library Response:

During semester the Mabo Library is open 82 hours per week including to 10:30 pm Monday to Thursday and 10 am to 5pm Saturdays and Sundays. In 2011 we will open the 24 hour Information Commons, providing students with a convenient, and attractive study space with computers, casual and group seating, copying and printing equipment, food and drink vending machines and student lockers for short term storage of laptops, etc. For more information go to

Alternative Return Boxes and Phone Queues

From the Library Suggestion Box:

1. It would be very helpful if the library would consider having some alternative book return sites in Cairns. The campus being on the north side isn't easily accessible to those on the Southside. It's not always easy to get to the campus so having a few sites around the place would help library users and might mean you get your books back on time or sooner more frequently. I know the City Council has a library at Smithfield and allows you to return books borrowed from any library in the Council network to any other library within the network. Therefore a Council courier vehicle must be going within cooee of the JCU library. Why not start a partnership with them and tap into this already existing service.

2. I recently attempted to call the library to renew my books. The line was occupied when I called. I got a message telling me this and then got told the library opening hours... and then got cut off. I thought it would be far more user friendly if there was an option to wait on hold rather than just get cut off. I wouldn't have thought most other professional organisations would be able to get away with just cutting their customers off. Thanks otherwise have appreciated the services provided by the library staff and the range of books has been very helpful.

Library Response:

Thank you for your suggestions.

It is unlikely that the Library will be able to provide additional book return sites off the campus in the near future. Every year we work to provide optimal services to our clients within existing budgets. Any proposed new initiatives are carefully evaluated to determine value for money; and to assess the maximum benefit provided to the greatest number of Library clients. Consequently we are not in a position to allocate the resources necessary to provide alternative book return sites on the south side of Cairns. The current ‘book return’ chutes in the Library building are accessible to students 24 hours a day, 7 days a week.

A number of the Library phone services include the option for callers to leave a message if staff are busy with other clients. However this is not currently implemented at the Library Services Desk phone. The option for clients to wait 'on hold' for an available staff member during our opening hours is certainly worth investigating. The suggestion has been passed on to the Library Manager to determine if is technically possible and cost effective to implement within the existing JCU phone system.

Friday, May 7, 2010

Noise in the Library

From the Library Suggestion Box:

Why is there a "silent zone" if nobody monitors people answering phones and talking. There are even library staff up here having a laugh. It is quite disruptive for people who come up here to get silence and finish off studies!

Library Response:

Thank you for you comments. We do understand how frustrating it is to be disturbed while you try to study. In fact Library staff do regularly monitor the silent area on the top floor of the Library Building. However it is not possible for staff to be there all the time. So if you experience problems please report the issue to the InfoHelp Desk on the first floor so that staff can respond. Your comment regarding noisy staff has been passed on the relevant supervisor; the silent zone policy does apply to all, staff and Library patrons alike.

Tuesday, April 6, 2010

Oceanography and Marine Biology: an Annual Review

From the Library Suggestion Box:

Is it possible for us to get online access to the journal: OCEANOGRAPHY AND MARINE BIOLOGY: AN ANNUAL REVIEW This is a high ranking review journal for marine biology and online access to articles would be highly used by JCU staff and students. Many thanks.

Library Response:

We've passed this on to the liaison librarian for Marine Biology, and he's going to look into it.

Sometimes the resources we subscribe to are only available in print, which was the case for Oceanography and Marine Biology: an annual review. We're checking to see if this is still the case.