Tuesday, May 2, 2017

High chairs for benches at Cairns Campus Library

From the suggestion box:
High chairs for the benches on the second floor would make studying easier because we are able to access power points and sit at a place that is relatively quiet.

Library response:
Thank you very much for your suggestion to purchase high chairs that can be used at the benches (with power points) on Level 1 of the Cairns Campus Library.

We are keen to improve this space for students and are aiming to have appropriate seating installed as part of a building project that is scheduled to start mid-year. We will keep everyone informed about the scheduling of the improvements.
Your feedback is very timely and will assist us with our project proposals so thanks once again for taking the time to supply it.

Monday, April 24, 2017

More power points please

From the suggestion box:

Please get the power points fixed. Very frustrating when you have to try 8 power points before you get one that works. Also, more power points by big tables. 4 power points for 3 tables of 8 is not enough and there are tables with no power points anywhere near them.

Library response:

Thank you for your feedback.  Can you be more specific about the areas you feel require additional more power points?

In regards to certain power points not working, are you referring to the power points along the southern wall on the first floor? There are power distribution issues in this area that  are exacerbated when students connect devices that are not compatible; this trips all the power points along that row out. Unfortunately this is a common occurrence with the only solution being to have an electrician reset them.  We report this weekly so if you notice the power points are not working please report it to staff at the InfoHelp desk.

As you can understand the age of the building makes it difficult to add further infrastructure (i.e. additional power points) in certain areas.  When we create student spaces we do our best to ensure that furniture is situated near power points.

There are also lockers in the InfoCommons that have dedicated power and you can borrow mobile chargers for your laptop/phone at the InfoHelp Desk.

Please get back to us if you have any more suggestions.

Thursday, April 13, 2017

Make the Library TalkBack Board more accessible on the website

From the suggestion box:

It took me some time to find the Library TalkBack Board on the website. A link should be placed in a more prominent position. It is important to keep the lines of communication open, and it is important for the Library continue to support this form of feedback.

Library response: 

Thank you for you feedback. There are a lot of competing demands for space on the Library website. You may be aware that you can click on Get Help to access Library Feedback and Suggestions, this includes a link to previous feedback (on the Talkback Board). A link to the Talkback Board is available from the About tab which appears on every library webpage.